My Passport for Mac is trusted, portable storage that perfectly complements your on-the-go lifestyle. Designed to fit in the palm of your hand, theres plenty of space to store a massive amount of photos, videos, music and documents. Click on the Security button. There is no such thing as a 'MAC HD' or a 'PC HD', all HD are just blank bricks and formatted. WD My Passport not.
Hey there, redbart! Sorry to hear about your issues with this. I'd suggest to check out this link on how to set up security on your WD external with WD SmartWare: If your WD Passport has become locked without creating a passport for it in the first place, this might be a sign of a damage on the drive. So I'd strongly recommend contacting our tech support either by phone or by e-mail and let them know about this. Here you will find the contacts: Good luck! Hope I helped you! Merry Christmas!
You are right, Ijack! There's no way we can distinguish that indeed, which is why I recommended contacting our tech support for assistance. Unfortunately, if the OP has really forgot his/her password, the only way to unlock that external WD Passport would be to format it and lose the data. The password protection on the drive is there to prevent people from accessing your drive, redbart! If you've forgotten your password there's no way WE can determine if the drive is yours or not, only our tech support might be able to do that. So make sure you contact them with this.
Hey there, Tim. You might need to assign the drive a new drive letter. Check out this tutorial on how to do that:. If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)?
Other than that, I'd suggest that you try the drive with a different computer (or at least with a different USB port on yours) and a different USB cable, to see if the same thing happens. You could also try to uninstall it from Device Manager and then reconnect the drive, to see if it pops-up properly afterwards. Hope that helps. Please let me know how it goes. Hey there, Tim. You might need to assign the drive a new drive letter. Check out this tutorial on how to do that:.
If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)? Other than that, I'd suggest that you try the drive with a different computer (or at least with a different USB port on yours) and a different USB cable, to see if the same thing happens. You could also try to uninstall it from Device Manager and then reconnect the drive, to see if it pops-up properly afterwards. Hope that helps. Please let me know how it goes.
Hey there, Tim. You might need to assign the drive a new drive letter.
![Passport Passport](https://discourse-cdn-sjc1.com/wd/uploads/default/original/3X/4/1/41aa12b75fc7489a08007a5a407055d6c1720b33.jpeg)
Check out this tutorial on how to do that:. If this does not fix the problem, would you please be so kind as to post a screenshot of what you see in Disk Management (you can use imgur.com to upload the image)? Other than that, I'd suggest that you try the drive with a different computer (or at least with a different USB port on yours) and a different USB cable, to see if the same thing happens. You could also try to uninstall it from Device Manager and then reconnect the drive, to see if it pops-up properly afterwards. Hope that helps.
Please let me know how it goes. BoogiemanWD Boogieman: Thanks for your prompt response. Went on to Control Panel - Manage Devices. It shows My Passport as being there.
It shows the properties, but I can't access the files from there. OK, so I went onto Device Manager and checked. It's like its not there.
I feel like I am close but missing something. Please advise. Here is a screen shot via Imgur Thanks, - TimChester. Actually I think that the problem with assigning a new drive letter is connected with the fact that there seems to be an issue with the file system of the partition - it's not listed. It's not even RAW.
Tim, you should try accessing the drive with a different computer and cable as already suggested in my previous post, to see if it helps. If that doesn't work, try accessing it via Ubuntu Live USB/DVD (this is a freeware, bootable, portable version of Linux), to see if it's able to recognize the partition's file system properly and if you can get to your data to back it up. If that doesn't help, give data recovery software a go: & Please keep us posted on your progress.